A hospital team has drafted one branch of a tree diagram as shown. \begin{array}{c|l} \hline \textbf{Level} & \textbf{Entry} \\ \hline 1 & \text{Reduce patient discharge delays} \\ 2 & \text{Speed up pharmacy dispensing} \\ 3 & \text{Pre-pack the twenty most common discharge medicines} \\ 3 & \text{Send the prescription electronically at the ward round} \\ 3 & \text{Improve patient transport booking} \\ 3 & \text{Hold a discharge medicine stock on the ward} \\ \hline \end{array} Which entry sits at the wrong level?

Improve patient transport booking

Pre-pack the twenty most common discharge medicines

Send the prescription electronically at the ward round

Hold a discharge medicine stock on the ward

Are the questions aligned with the ASQ CSSGB Body of Knowledge?

Yes. Each question is written around topics included in the published CSSGB Body of Knowledge and is tagged to the relevant BoK area. These are original practice questions and are not copied from the actual ASQ exam.

In Review Mode, you receive the correct answer and explanation immediately after answering each question. It is designed for learning, not just scoring, so you can correct misunderstandings before moving to the next question.

Does the quiz include calculations?

Yes. The free set includes a balanced mix of conceptual questions, applied scenarios and short calculations. The goal is to help you experience several common CSSGB question styles.

What is included in the full CSSGB practice-question package?

The complete package provides additional CSSGB -style practice sets with broader Body of Knowledge coverage, detailed explanations and more opportunities to work on calculations, scenarios and commonly confused concepts.

Does purchasing the practice tests include the ASQ examination?

No. These are independent exam-preparation materials. Registration, eligibility review and the official certification examination are handled separately by ASQ.

CSSGB Management and Planning Tools Practice Quiz

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Free sample questions

2 questions from this set, shown in full with the correct answer and the reasoning behind it. Read them as a study resource.

Q1.A team building an interrelationship digraph on chronic late shipments has finished drawing the arrows and tallied them below.

$\begin{array}{l|c|c} \hline \textbf{Issue} & \textbf{Arrows out} & \textbf{Arrows in} \\ \hline \text{Incomplete work orders} & 3 & 0 \\ \text{Repeat quality checks} & 1 & 1 \\ \text{Delayed line clearance} & 1 & 2 \\ \text{Missed shipping cut-off} & 0 & 4 \\ \text{Weekend staffing gaps} & 2 & 0 \\ \hline \end{array}$

Which issue should the team attack as the root driver?
- A.Missed shipping cut-off
- B.Delayed line clearance
- C.Incomplete work orders✓ Correct answer
- D.Weekend staffing gaps
Explanation
The driver is the issue with the most arrows going out, because outgoing arrows mean it influences other issues. Incomplete work orders carries three arrows out and none in, so nothing in the diagram causes it and three things depend on it. Missed shipping cut-off is the primary foil, and picking it is the classic reversal: with four arrows in and none out it has the most connections of any issue on the diagram, but every one of those arrows points at it, which makes it the key outcome and the thing that will improve on its own once the drivers are fixed. Exam tip: read the direction of the arrows before counting them, since ASQ frequently gives the outcome the largest total arrow count.
Reference: CSSGB BoK II
Q2.A hospital team has drafted one branch of a tree diagram as shown.

$\begin{array}{c|l} \hline \textbf{Level} & \textbf{Entry} \\ \hline 1 & \text{Reduce patient discharge delays} \\ 2 & \text{Speed up pharmacy dispensing} \\ 3 & \text{Pre-pack the twenty most common discharge medicines} \\ 3 & \text{Send the prescription electronically at the ward round} \\ 3 & \text{Improve patient transport booking} \\ 3 & \text{Hold a discharge medicine stock on the ward} \\ \hline \end{array}$

Which entry sits at the wrong level?
- A.Improve patient transport booking✓ Correct answer
- B.Pre-pack the twenty most common discharge medicines
- C.Send the prescription electronically at the ward round
- D.Hold a discharge medicine stock on the ward
Explanation
Every item at level three must be a means of achieving the level two entry directly above it. Improving transport booking does nothing to speed up pharmacy dispensing; it is a second way of reducing discharge delays, so it belongs at level two as a branch of its own. The other three entries all describe how dispensing is made faster. The misconception this corrects is treating a tree diagram as a list of good ideas indented for tidiness rather than a strict means to ends chain that must read correctly upward as well as downward.
Reference: CSSGB BoK II

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How well do you understand Management and Planning Tools?

20 exam-style CSSGB questions focused on Management and Planning Tools
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Strengthen Your Understanding of Management and Planning Tools

Preparing for the ASQ Certified Six Sigma Green Belt exam?

This paid 20-question practice quiz focuses specifically on Management and Planning Tools within the CSSGB Body of Knowledge.

The questions include a practical mix of:

The seven management and planning tools
Affinity diagrams and organizing ideas into themes
Interrelationship digraphs and identifying key drivers and outcomes
Tree diagrams and hierarchical decomposition
Prioritization matrices and weighted decision making
Matrix diagrams and relationship analysis
Process Decision Program Charts (PDPC)
Activity network diagrams and critical path concepts
Differences between related planning and quality tools
SWOT analysis and strategic assessment
Workplace scenarios and short calculations

Learn from Every Question

This quiz is offered in Review Mode, so you will see the correct answer and a clear explanation immediately after each response.

Each explanation helps you understand:

Why the correct answer is right
Which management or planning tool is being tested
Why the other options are less appropriate
How to select the right tool for a particular situation
How these concepts may appear in a CSSGB-style question

The goal is not simply to check your score. It is to help you understand when and how management and planning tools should be used in Six Sigma projects.

Part of the Paid CSSGB Practice Package

This 20-question quiz is included in the complete CSSGB Practice Test Package.

Use it to:

Strengthen your understanding of management and planning tools
Improve your ability to select the correct tool for a given situation
Practise interpreting diagrams, matrices, and planning information
Identify gaps in your understanding of strategic and project planning tools
Improve your confidence before the CSSGB exam
Learn from detailed explanations as you progress

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Complete the 20-question Review Mode quiz and use every incorrect answer as a guide for further study.

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What this quiz covers

Overview: Six Sigma and the Organization

Questions about this practice test

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CSSGB - 3. Management and Planning Tools