Free sample questions
2 questions from this set, shown in full with the correct answer and the reasoning behind it. Read them as a study resource.
Q1.A study guide pairs each quality thinker with a contribution.
Which pairing is incorrect?- A.Kaoru Ishikawa and the quality trilogy✓ Correct answer
- B.Walter Shewhart and the control chart
- C.Philip Crosby and zero defects
- D.Armand Feigenbaum and total quality control
Explanation
The quality trilogy belongs to Joseph Juran. It is his description of quality management as three linked processes: quality planning, quality control, and quality improvement.
Ishikawa's contributions are the cause and effect diagram and quality circles, along with his work on making the basic tools simple enough for every employee to use.
The other three pairings are correct. Shewhart created the control chart, Crosby set zero defects as the performance standard, and Feigenbaum introduced total quality control.Reference: CQIA BoK I
Q2.An FMEA team rates four failure modes on severity, occurrence and detection.
Which failure mode should be addressed first?- A.Wrong label applied
- B.Thread damaged
- C.Coating too thin✓ Correct answer
- D.Weld porosity
Explanation
The risk priority number multiplies the three ratings:
Working through the rows:
Coating too thin is highest at . The wrong label has the highest severity of all four at , which is why it attracts the eye, but its low occurrence rating of pulls the product down to .Reference: CQIA BoK III
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